Remote Otter LogoRemoteOtter

Technical Writer I - Remote

Posted 4 days ago

Overview

The Technical Writer I will work as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use our company’s software products.

In Short

  • Build a deep understanding of Jamf products.
  • Work as part of a cross-functional Agile delivery team.
  • Create and deliver technically accurate content.
  • Collaborate with peer writers and an information architect.
  • Use Jira and Confluence for tracking and documentation.
  • Onboard and mentor new technical writers.
  • Continuously grow technical communication skills.
  • Work with multiple content management systems.
  • Ensure content is usable and consistent with guidelines.
  • Research new features and document them effectively.

Requirements

  • Minimum of 1 year of experience as a technical writer.
  • Effective communication skills.
  • Business level proficiency in English.
  • General experience with macOS and iOS.
  • Experience in an Agile environment preferred.
  • Knowledge of DITA XML preferred.
  • High School Diploma or GED required.
  • Bachelor's Degree in Technical Writing or related field preferred.
  • Combination of experience and education may be considered.

Benefits

  • Named a 2024 Best Companies to Work For.
  • Opportunity to make a meaningful impact.
  • Employee retention rate of 90%.
  • Volunteer time off for community support.
  • Inclusive and supportive work environment.
  • Encouragement of diverse perspectives.
  • Work with a leading Apple device management solution.
  • Access to a large online IT community.

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