Technical Writer - Remote

Overview

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

In Short

• Plan, write and maintain content for Guesty's Help Center and Internal Knowledge-Base.
• Work closely with internal stakeholders to guarantee the quality and accuracy of our content.
• Analyze content performance, impact on user satisfaction, and additional data.
• Close knowledge gaps based on internal requests and BI.
• Deliver under tight deadlines with minimal revisions.
• Take ownership of specific products and projects within the team.

Requirements

• At least 1 year of experience as a Technical Writer in a high-tech Company.
• A native English speaker.
• Enjoy translating complex concepts into easy to follow text.
• Ability to spot potential problem areas for users and dig deeper to translate user flows into readable instructions.
• Tech-savvy.
• Able to work in a fast-paced and dynamic environment, it's not a cliche - we are in hyper-growth and looking for someone who has the proven ability to produce quality content under pressure.

Benefits

• Equal Opportunity Employer.