Merchant Payment Services Sales Operations Specialist - Remote

Overview

The Merchant Payment Services Sales Operations Specialist at U.S. Bank is responsible for providing administrative support to the Digital Sales team, focusing on enhancing sales enablement and efficiency.

In Short

• Support the Digital Sales team with administrative tasks.
• Contact customers to follow up on sales opportunities.
• Build a pipeline of qualified leads through outbound calls and emails.
• Track all activities in the CRM database.
• Qualify prospects using strategic questioning techniques.
• Overcome objections and execute follow-up actions.
• Work in a fast-paced team environment.
• Assist in the completion of administrative tasks.
• Demonstrate strong communication and interpersonal skills.
• Adapt to evolving business needs.

Requirements

• High school diploma or equivalent.
• 3-5 years of customer service or administrative experience.
• Excellent verbal and written communication skills.
• Experience in the payments or SaaS industry is a plus.
• Proficient with Salesforce.com or similar CRM.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks and deadlines.
• High energy and comfort with digital tools.
• Coachable and open to feedback.
• Ability to perform interest calculations and account adjustments.

Benefits

• Healthcare (medical, dental, vision).
• Life insurance options.
• Short-term and long-term disability coverage.
• 401(k) and employer-funded retirement plan.
• Paid vacation and holidays.
• Adoption assistance.
• Sick and Safe Leave accruals.
• Equal opportunity employer.
• Comprehensive benefits package.
• Opportunities for professional growth.