Services Operations Specialist - Remote

Overview

As a Services Operations Specialist, you will work as part of the Services Operations team and work with departmental leaders and stakeholders to support the operational efficiency and effectiveness of the services business.

In Short

• Drive tactical daily operations by providing excellent customer services to internal and external customers
• Partner with sales teams to review statement of work contracts (SOW) to finalize sales transactions
• Coordinate with Finance to process monthly services billings, and respond to inquiries related to project invoicing
• Work with other departments including sales, services, finance, legal, resourcing and support teams to finalize sales transactions
• Improve the operational systems and tracking infrastructure by identifying areas for improvement of internal processes
• Maintain prioritization of operational projects and resources
• Initial manual project creating for services engagements
• Support delivery teams, operations excellence, and management with troubleshooting project issues
• Create and maintain clear, concise and accurate SOPs and process documentation

Requirements

• 3+ years experience in an operations or administrative role
• Knowledge of professional services organization a plus
• Experience driving projects from concept through completion
• Proactive mindset with a demonstrated ability to take initiative
• Hands-on working experience with SaaS applications
• Open to learning new technology, applications, and solutions

Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Asociacion Solidarista with employee and employer contributions
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development
• Company Funded Perks including a counseling membership
• Teleworking options from any registered location in Costa Rica