Associate Customer Success Manager - Remote

Overview

The Associate Customer Success Manager will be an integral part of our global Customer and Product Success team, operating remotely in Costa Rica.

In Short

• Own a portfolio of customer accounts, focusing on customer journey and value realization.
• Deliver training and education sessions for customers.
• Analyze customer insights to promote account growth.
• Support the Account Management team with key insights.
• Manage customer escalations and build mitigation plans.
• Act as a customer advocate and build trust with clients.
• Collaborate with engineering and product teams based on customer feedback.
• Maintain a deep understanding of DoiT’s products and services.

Requirements

• 1-2 years of experience in Customer Success in a B2B SaaS company.
• Technical aptitude and interest in automation and AI.
• Strong attention to detail and effective prioritization skills.
• Exceptional communication skills to foster positive relationships.
• Creative problem-solving abilities.
• Accountability and strong personal organization.
• Highly motivated team player with a positive outlook.
• Fluency in English (verbal and written).

Benefits

• Unlimited Vacation.
• Flexible Working Options.
• Health Insurance.
• Parental Leave.
• Employee Stock Option Plan.
• Home Office Allowance.
• Professional Development Stipend.
• Peer Recognition Program.