Associate Customer Success Manager - Remote

Overview

The Associate Customer Success Manager will be an integral part of our global Customer and Product Success team, based remotely in Colombia.

In Short

• Own a portfolio of accounts and help customers achieve value through all phases of the customer journey.
• Deliver customer training and education sessions on the DoiT console.
• Analyze customer sentiment and identify strategic customers for account planning.
• Support the Account Management team by sharing insights into adoption and sentiment.
• Manage customer escalations and build mitigation plans.
• Act as a customer advocate and build trust with customers.
• Escalate problems and customer feedback to relevant teams.
• Maintain understanding of DoiT’s products and services.

Requirements

• 1-2 years of experience in Customer Success in a B2B SaaS company.
• Technical aptitude and interest in automation and AI.
• Ability to manage competing workloads with attention to detail.
• Exceptional communication skills and relationship-building ability.
• Creative problem-solving skills.
• Accountability and personal organization.
• Highly motivated team player with a positive outlook.
• Fluency in English (verbal and written).

Benefits

• Unlimited Vacation.
• Flexible Working Options.
• Health Insurance.
• Parental Leave.
• Employee Stock Option Plan.
• Home Office Allowance.
• Professional Development Stipend.
• Peer Recognition Program.