Key Account Manager - Remote

Overview

The Key Account Manager is responsible for managing and developing a portfolio of major accounts in the medical imaging, health centers, or hospitals sectors.

In Short

• Manage a portfolio of strategic accounts (medical imaging, health centers, hospitals)
• Develop trusting relationships with key decision-makers (CEO, CIO, CFO, medical staff)
• Conduct regular performance reviews and define associated action plans
• Analyze and optimize the KPIs of establishments (booking rates, occupancy, satisfaction)
• Identify and realize upsell/cross-sell opportunities specific to each sector
• Manage the complete sales cycle for perimeter extensions
• Prevent and address churn risks
• Ensure commercial reporting in CRM tools
• Drive the adoption and optimal use of solutions
• Collaborate with internal teams for continuous improvement of the offer

Requirements

• Approximately 3 years of experience in account management, preferably in the healthcare or SaaS sector
• Knowledge of the healthcare ecosystem (hospitals, medical imaging centers, health centers)
• Experience in managing complex projects within regulated environments
• Familiarity with CRM tools (especially Salesforce) and collaborative office solutions
• Interest in data analysis and performance indicator management (KPIs)
• Experience in conducting negotiations and discussions with various levels of stakeholders
• Strong writing and communication skills

Benefits

• 100% employer-covered advantageous health insurance
• Quarterly or monthly bonuses (depending on your position)
• Up to 14 days of RTT (excluding Customer Care teams)
• Parental care program (1 month of leave in addition to legal parental leave and 0.5 days of leave per child at the start of the school year)
• Solidarity Days (2 days of volunteering per year to help associations working in the health sector)
• Wellbeing program (free mental health and coaching services with Moka.care)
• Flexible work policy with a hybrid and office mode
• Flexibility days (possibility to work 10 days a year from another EU country and the UK)
• Lunch vouchers with the Swile card
• Subsidy for sports club membership or other leisure activities
• Subsidy for purchasing a bicycle
• 50% reimbursement for public transport subscriptions