Account Manager - Remote

Overview

The SMB role focuses on selling company products and services to new and existing clients remotely via phone or digital channels, aiming to grow revenue through retention, cross-selling, upselling, and managing renewals for small to medium-sized businesses.

In Short

• Act as a trusted advisor by building strong client relationships.
• Manage the renewal process for small to medium businesses.
• Proactively protect existing accounts and implement retention strategies.
• Drive revenue growth by identifying new business and cross-sell opportunities.
• Recommend and implement process improvements for clients.
• Collaborate with Solution Sales to achieve revenue targets.
• Assist customers with contract issues and invoice disputes.
• Communicate value propositions effectively through a consultative sales approach.
• Maintain accurate records in CRM software to support forecasting.
• Perform additional duties as needed.

Requirements

• 2+ years of experience in inside sales or sales support.
• Proven success in B2B sales and account management preferred.
• Results-driven and adaptable in a fast-paced environment.
• Ability to manage opportunities throughout the sales pipeline.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong phone presence with negotiation and closing skills.
• Knowledge of industry trends and emerging technologies.
• Excellent verbal and written communication skills.
• Ownership mindset—proactive and collaborative.
• Fluent in English and German.

Benefits

• Join a diverse team of thinkers and problem solvers.
• Opportunity for continuous learning and professional growth.
• Work in a future-ready company.