Strategic Account Executive - Remote

Overview

The Strategic Account Executive is responsible for managing client interactions and account maintenance, focusing on building and fostering relationships through quality service delivery.

In Short

• Manage client book of business and foster relationships.
• Proactively assess and validate customer needs.
• Collaborate with co-workers and vendors to resolve client concerns.
• Attend and coordinate meetings with clients and brokers.
• Analyze plan performance and provide recommendations.
• Manage implementation timelines and member communication processes.
• Maintain internal documentation and client systems.
• Assist with various internal projects and process improvements.
• Review quarterly newsletters and communications.
• Present service overview during prospect calls.

Requirements

• Must be eligible to work in the United States.
• Strong client management skills.
• Excellent communication abilities.
• Experience in project management.
• Ability to analyze data and provide insights.
• Problem-solving skills.
• Experience in customer service.
• Proficiency in maintaining documentation.
• Collaborative mindset.
• Ability to manage multiple tasks efficiently.

Benefits

• Health and wellbeing benefits.
• Retirement and financial benefits.
• Paid time off and overtime pay.
• Learning and development programs.
• Reimbursement of job-related expenses.
• Employee perks and discounts.
• Diversity, equity, and inclusion initiatives.
• Supportive work culture.
• Opportunities for career growth.
• Commitment to employee wellbeing.