Technical Support Engineer III - Remote

Overview

Delinea is seeking an experienced Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.

In Short

• Provide post-sale technical support to customers and partners
• Assess and document reported customer issues
• Formulate and communicate resolution plans
• Gather necessary information and resources
• Investigate and reproduce case scenarios
• Provide clear customer responses and document corrective actions
• Develop knowledge base articles and pre-written responses
• Provide consultation and mentoring to technical support engineers

Requirements

• At least 3-4 years of proven relevant professional experience as a technical support engineer
• In depth knowledge and experience with cybersecurity products and solutions
• IT and System administration (minimum of 5 years)
• Networking and data transport and encryption
• Cloud infrastructure, Machine, network and services virtualization
• Security concepts and methodologies
• Relational databases and SQL language proficiency
• PowerShell, Bash or other OS scripting languages
• Strong written and verbal English communication skills
• Ability to work diverse, international, customer and team environments

Benefits

• Competitive salaries
• Meaningful equity and bonus program
• Full suite of medical, dental, and vision insurance
• Pension/retirement matching
• Generous discretionary time off (DTO)
• Paid company holidays
• Paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers