Associate Customer Success Manager, Life Sciences - Remote

Overview

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

In Short

• Drive Customer Success outcomes by managing and growing accounts
• Develop executive-level understanding of Life Sciences industry and accounts
• Identify growth opportunities across your portfolio
• Maintain high customer renewal rates and reduce churn
• Influence future lifetime value through higher product adoption
• Work cross-functionally with various teams to develop programs
• Innovate new ideas to drive productivity and scalability
• Create a culture of customer-centricity

Requirements

• Minimum 5 years experience in a strategic, healthcare customer-facing role
• Strong focus on learning customer goals and strategies
• Ability to manage and influence through persuasion
• Entrepreneurial, self-sufficient, and self-driven approach
• Attention to detail and a bias towards action
• Strong empathy for customers
• Analytical and process-oriented mindset
• Robust project management and client management skills
• Excellent communication and presentation skills
• Passionate about transforming the healthcare industry

Benefits

• Competitive salary and bonus opportunities
• Remote-friendly work environment
• Opportunities for professional growth
• Collaborative and values-driven team culture
• Focus on employee well-being and work-life balance