Head of Enterprise Account Management - Remote

Overview

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

In Short

• Lead the team responsible for managing Dandy's enterprise-level accounts.
• Drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
• Foster strong customer relationships and ensure enterprise clients achieve their business goals.
• Collaborate with Sales, Product, and Customer Support teams.
• Develop and implement tools and processes for managing complex enterprise relationships.
• Identify and execute upsell and cross-sell opportunities.
• Lead, mentor, and inspire a team of Account Managers.
• Enhance the enterprise customer experience.
• Utilize data-driven insights to manage customer health.
• Partner with cross-functional teams to align on customer goals.

Requirements

• 7+ years of experience in Account Management or Customer Success.
• 3-5 years in a leadership role managing Enterprise customers.
• Proven ability to drive NRR and GRR improvements.
• Expertise in Salesforce and Vitally.
• Strong leadership skills with a track record of building high-performing teams.
• Exceptional communication and problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Demonstrated success in cross-functional collaboration.

Benefits

• Comprehensive healthcare and dental benefits.
• Parental planning and mental health benefits.
• 401(k) plan and paid time off.
• Diversity and inclusion initiatives.
• Equal opportunity employer.