Customer Marketing Manager - Remote

Overview

This role offers an exciting opportunity to amplify customer stories and drive business growth through strategic customer marketing programs. The ideal candidate will combine analytical thinking with creative problem-solving to deliver exceptional programs with measurable results.

In Short

• Lead customer advocacy initiatives such as reference program, online reviews, and customer story development
• Manage and analyze the effectiveness of advocacy activities using data and analytics
• Identify, recruit, and nurture customers for success stories and videos
• Manage all stakeholders in Monday.com for case study creation process
• Ensure approvals are tracked and customer stories are shared via appropriate channels
• Develop and implement online review programs aligned with business goals
• Support managed reference requests and track all reference activity in Salesforce
• Own Data, Analytics and Reporting for all Customer Marketing dashboards
• Make recommendations for new dashboards/enhancements as needs arise
• Experience with marketing in technology or SaaS industry

Requirements

• 5+ years of experience in marketing, customer advocacy, customer success, account management or related roles
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with evolving priorities
• Proven ability to foster collaboration and contribute to team success
• Strong analytical abilities and proficiency in data analysis tools
• Proficiency in CRM systems, marketing automation platforms, business intelligence and analytics dashboards
• Project management and organizational skills

Benefits

• Wide range of medical, dental, vision, financial, and other benefits
• Performance-based commissions or discretionary bonus