Associate Customer Success Manager - West - Remote

Overview

We are seeking an exceptional Associate Customer Success Manager to join our team, preferably based on the West Coast or in Pacific Time. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions.

In Short

• Join a leading Automated CX Assurance Platform provider.
• Focus on building and maintaining customer relationships.
• Ensure customers maximize the value of solutions.
• Work with recognizable brands across the globe.
• Contribute to a dynamic and growing team.
• Passionate about delivering exceptional customer experiences.
• Preferably based on the West Coast or in Pacific Time.
• Support the entire CX software development lifecycle.
• Engage in functional and regression testing.
• Participate in production monitoring and chatbot testing.

Requirements

• Experience in customer success or relationship management.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Passion for customer experience and satisfaction.
• Understanding of CX software development lifecycle.
• Ability to manage multiple customer accounts.
• Problem-solving skills and attention to detail.
• Willingness to learn and adapt in a dynamic environment.
• Experience with enterprise solutions is a plus.
• Based in the US, preferably on the West Coast.

Benefits

• Opportunity to work with leading brands.
• Dynamic and inclusive work environment.
• Focus on diversity, equity, inclusion, and belonging.
• Commitment to employee growth and development.
• Innovative and collaborative culture.
• Flexible working hours.
• Supportive team atmosphere.
• Access to resources for professional development.
• Engagement in meaningful work.
• Competitive benefits package.