Technical Customer Care Specialist I - Remote

Overview

The Technical Customer Care Specialist I is responsible for providing remote technical support to customers, resolving application and product issues through effective communication and troubleshooting.

In Short

• Remote call center position for technical support.
• Assist customers via phone and email.
• Resolve application and product issues.
• Demonstrate strong interpersonal skills.
• Provide one-on-one training as needed.
• Maintain knowledge of released products.
• Work flexible hours during business operations.
• Requires attention to detail and adaptability.
• Minimum high school diploma required.
• Eligible for paid time off and benefits.

Requirements

• Less than 2 years of experience in customer service.
• Knowledge of business support applications like MS Office.
• Excellent oral and written communication skills.
• Ability to work independently and handle multiple tasks.
• Experience supporting online products and services preferred.
• Familiarity with web developer tools is a plus.
• Experience supporting mobile devices is beneficial.
• Must be able to accommodate extended work hours.
• Pre-employment drug test required.

Benefits

• Minimum of 16 hours of paid time off monthly.
• Seven paid holidays each year.
• Additional paid time off for various circumstances.
• Health care insurance options available.
• Retirement planning (401(k)).
• Flexible vacation and wellness days.
• Support for career aspirations and growth.