Customer Care Specialist II - Remote

Overview

The Customer Care Specialist II role focuses on providing excellent customer service through various communication channels while working remotely from specified locations.

In Short

• Manage high volume of inbound calls, emails, and SMS.
• Identify client needs and provide solutions.
• Meet quality guidelines and performance criteria.
• Communicate effectively using customer-facing tools.
• Maintain records and relevant data.
• Work in a fast-paced, dynamic environment.
• Must live in Phoenix, AZ or Atlanta, GA.
• Flexible work schedule including evenings and weekends.
• Proficient in Microsoft Office.
• 2 years of customer service experience required.

Requirements

• High School Diploma / GED required.
• 2 years experience in customer service and/or contact center.
• Preferred experience in automotive industry or logistics.
• Excellent oral and written communication skills.
• Ability to multi-task and adapt in a changing environment.
• Strong attention to detail and follow-through.
• Servant team member with strong relationship-building skills.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the year.
• Additional paid time off for various reasons.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Flexible vacation/wellness days.
• Support for career aspirations and growth opportunities.