Customer Care Specialist II - Remote

Overview

The Customer Care Specialist II role at Cox Automotive involves managing high volumes of customer inquiries through various communication channels, providing solutions, and ensuring customer satisfaction while working in a flexible environment.

In Short

• Manage inbound calls, emails, and SMS from customers.
• Identify client needs and provide effective solutions.
• Meet quality guidelines and performance criteria.
• Communicate effectively using customer-facing tools.
• Become proficient in all relevant platforms and tools.
• Adapt to a fast-paced, dynamic environment.
• Work remotely with occasional in-office requirements.
• Must live in Phoenix, AZ.
• Compensation includes hourly pay and potential commissions.
• Flexible work hours, including evenings and weekends.

Requirements

• High School Diploma / GED required.
• 2 years of customer service experience required.
• 2 years of automotive industry experience preferred.
• Proficient in Microsoft Office products.
• Ability to multitask in a high-energy environment.
• Excellent oral and written communication skills.
• Attention to detail and follow-through.
• Ability to build strong relationships with clients.
• Must have stable internet connection.
• Flexibility to work varied hours as needed.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the year.
• Additional paid time off for various personal needs.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Flexible vacation/wellness days.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Equal Employment Opportunity employer.
• Support for employees' career aspirations.