Customer Care Specialist II - Remote

Overview

The Customer Care Specialist II provides support to customers through various channels, ensuring a positive experience and resolving inquiries related to company products and services.

In Short

• Handle inbound customer requests via calls and support tickets.
• Provide Tier 1 technical support and troubleshooting.
• Document customer inquiries and resolutions.
• Build relationships with customers and cross-functional teams.
• Work remotely and flexible hours during business operations.
• Respond to inquiries regarding billing, account management, and technical issues.
• May provide training to customers on product usage.
• Resolve issues or escalate complex problems to technical experts.
• Maintain high customer satisfaction levels.
• Participate in a drug-free workplace environment.

Requirements

• High School Diploma/GED and 3 years of relevant experience.
• Strong technical skills, including Microsoft Office and CRM software.
• Experience in customer service or contact center operations preferred.
• Ability to work flexible hours as needed.
• Excellent communication and problem-solving skills.
• Familiarity with automotive industry software is a plus.
• Ability to document and report on customer inquiries effectively.
• Willingness to clear a pre-employment drug test.
• Authorized to work in the U.S. without sponsorship.
• Experience in a remote working environment is beneficial.

Benefits

• Minimum of 16 hours of paid time off monthly.
• Seven paid holidays annually.
• Additional paid leave options including bereavement and parental leave.
• Health care insurance (medical, dental, vision).
• 401(k) retirement planning.
• Flexible vacation and wellness days.
• Support for career growth and development.
• Inclusive workplace with equal opportunity for all applicants.
• Collaborative and innovative work environment.