Technical Customer Care Specialist II - Remote

Overview

The Technical Customer Care Specialist II provides technical support to customers to ensure satisfaction with the company's products and services, working remotely and engaging with customers to resolve issues.

In Short

• Provides technical customer support remotely.
• Handles incoming technical support requests.
• Responds to customer inquiries via telephone or online.
• Researches and troubleshoots customer problems.
• Documents and reports on customer inquiries.
• Builds relationships with customers and cross-functional teams.
• Works flexible hours during business operations.
• Requires strong problem-solving and technical skills.
• Experience with SQL preferred.
• Drug testing required for employment.

Requirements

• High School Diploma/GED and 3 years of experience or equivalent.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical skills.
• Experience with CRM systems, preferably Salesforce.
• Experience with interaction distribution systems like Genesys Pure Cloud.
• Ability to handle multiple priorities in a fast-paced environment.
• Dependability and reliability.
• Ability to write and interpret SQL queries is a plus.
• Must be authorized to work in the USA.

Benefits

• Paid time off and paid holidays.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Flexible vacation and wellness days.
• Parental leave and bereavement leave.
• Volunteer time off and military leave.
• Career growth opportunities.
• Collaborative work environment.
• Equal Employment Opportunity employer.
• Support for employee career aspirations.