Technical Customer Care Specialist II - Remote

Overview

Dealer.com is seeking a Technical Customer Care Specialist II to join their remote call center team, providing exceptional service to clients and stakeholders.

In Short

• 100% remote position, can be worked from anywhere in the USA.
• Hourly pay rate ranges from $19.57 to $29.38.
• Requires strong technical aptitude and client-focused service.
• Work hours are primarily Monday through Friday, with some Saturday shifts.
• Collaborate with internal teams for client support.
• Document processes and perform root cause analysis.
• Must have a high school diploma/GED and relevant experience.
• Preferred qualifications include a Bachelor’s degree and CRM experience.
• Flexible work hours based on Eastern Time.
• Benefits include paid time off and healthcare insurance.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• Excellent written and verbal communication skills.
• Strong analytical skills and data-driven thinking.
• Ability to manage client expectations effectively.
• Self-directed with strong problem-solving abilities.
• Experience with cloud-based telephone systems and troubleshooting.
• Knowledge of HTML, CMS, and Networking is preferred.
• Ability to work in a fast-paced environment.
• Must clear a pre-employment drug test.
• Authorized to work in the USA without sponsorship.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the year.
• Additional paid time off for various circumstances.
• Health care insurance options available.
• 401(k) retirement planning.
• Flexible vacation and wellness days.
• Support for career growth and aspirations.
• Collaborative and innovative work environment.
• Opportunities to work on exciting projects.
• Equal Employment Opportunity employer.