Customer Relationship Manager II - Remote

Overview

The Customer Relationship Manager II at Cox Automotive is responsible for building and maintaining relationships with external clients, ensuring customer needs drive priorities and decisions for product utilization and client retention.

In Short

• Manage client relationships as the primary point of contact for the AMP Marketing Technology Platform.
• Deliver high levels of customer service to internal and external clients.
• Conduct consultative reviews with clients to drive product utilization.
• Analyze email performance using CRM reports.
• Collaborate with cross-functional teams to meet client needs.
• Provide guidance on marketing trends and tactics.
• Handle VIP accounts and complex situations with professionalism.
• Maintain expected levels of client engagement.
• Work in a fast-paced environment and meet tight deadlines.
• Participate in opportunities for personal and professional growth.

Requirements

• Bachelor’s degree in a related discipline.
• 2 years of account management experience.
• Exceptional communication skills.
• Knowledge of digital marketing campaigns and CRM systems.
• Strong organizational and leadership skills.
• Ability to manage multiple tasks effectively.
• Proactive thinker with attention to detail.
• Experience in automotive retail is preferred.
• Working knowledge of MS Office tools.
• Ability to thrive in a fast-paced environment.

Benefits

• Competitive compensation package.
• 401(k) with a generous company match.
• Comprehensive healthcare benefits.
• Paid vacation and wellness days.
• Adoption assistance and pet insurance.
• Opportunities for career growth and development.
• Inclusive workplace culture.
• Recognition and rewards for hard work.
• Flexible work options.
• Support for employee wellness.