Customer Relationship Manager - Remote

Overview

This role is perfect for a qualified accountant with a strong technical interest, looking to transition into a rewarding new career.

In Short

• Guide new customers through the onboarding process for accounting software.
• Conduct product training sessions for customers.
• Plan and manage customer projects to ensure timely completion.
• Build and maintain strong customer relationships.
• Drive product adoption and usage among customers.
• Collaborate with support teams to resolve customer issues.
• Monitor customer satisfaction and address risks of churn.
• Track and report on key customer success metrics.
• Identify upsell and cross-sell opportunities.
• Provide regular updates to leadership on customer health.

Requirements

• ACA, CIMA, or ACCA qualified.
• Experience in customer relationship management.
• Strong project management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze customer usage data.
• Proactive approach to customer engagement.
• Experience in training and onboarding customers.
• Ability to work collaboratively with internal teams.
• Strong problem-solving skills.
• Experience in the accounting software industry is a plus.

Benefits

• Opportunity to transition into a new career path.
• Work closely with a consulting team.
• Engage with clients to help them achieve their business goals.
• Develop comprehensive onboarding materials.
• Drive customer success and satisfaction.
• Participate in regular business reviews with customers.
• Contribute to product development through customer feedback.
• Work in a dynamic and supportive environment.
• Potential for career growth within the company.
• Access to training and professional development resources.