VIP Customer Relationship Manager - Remote

Overview

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

In Short

• Build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits.
• Serve as the primary point of contact for VIP customers, ensuring timely and effective communication.
• Implement data-driven strategies to enhance VIP customer experiences, foster retention, and ensure brand loyalty.
• Address and resolve customer issues promptly, following internal procedures.
• Use analytics tools to monitor VIP activity, identify trends, and generate insights for personalized engagement.
• Work with VIP Team Leads and other departments to align strategies with business goals.
• Ensure all interactions comply with gaming regulations and company policies.
• Monitor key performance indicators (KPIs) monthly and quarterly to maintain personal and departmental performance standards.

Requirements

• Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry.
• A strong understanding of the iGaming and Sports betting market is preferred but not required.
• Understanding of iGaming Industry KPI metrics and terminology.
• Proficiency in using customer relationship management (CRM) software, communication software, and other related tools.
• Analytical mindset with the ability to interpret data and trends.
• Knowledge of Hindi is a must.
• Ability to work flexible hours to accommodate VIP customers and travel to VIP events if required.

Benefits

• Medical insurance and financial aid.
• Benefit Cafeteria (compensation for the gym/stomatology/psychological service, etc.).
• 100% paid sick leaves.
• Paid vacation.
• Annual salary review (based on performance).
• Quarter bonuses according to the company’s policy.
• Individual annual training budget for conferences, training sessions, English lessons, workshops, etc.
• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.).
• Personal development plan.
• Corporate events and team-building activities.
• Growe Care (Well-being Program).
• Free lunches at the office.