Customer Relationship Manager - Remote

Overview

The Customer Relationship Manager will work directly with clients to onboard them, assist with inquiries, resolve issues, and build strong relationships to enhance their experience with our products and services.

In Short

• Lead new client onboarding processes.
• Serve as the first point of contact for client inquiries.
• Identify and troubleshoot client issues.
• Develop and nurture long-lasting client relationships.
• Provide educational resources to clients.
• Act as a feedback conduit between clients and internal teams.
• Maintain accurate client records in the CRM system.
• Exceptional communication and interpersonal skills required.
• Proactive problem-solving approach needed.
• Previous experience in a client-facing role preferred.

Requirements

• Bachelor’s Degree or equivalent required.
• Excellent written and verbal communication skills.
• Strong interpersonal skills to build rapport.
• Organizational skills to manage multiple clients.
• Proficiency in office productivity software.
• Minimum 30 wpm typing speed.
• Attention to detail and analytical skills.

Benefits

• Competitive salary based on experience.
• Comprehensive insurance plans for employees and family.
• Wellness programs including onsite health checkups.
• 10 paid holidays and 26 paid days off per year.
• Employee engagement activities.