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VIP Customer Relationship Manager - Remote

Posted 9 weeks ago
Customer Service
Full Time
Worldwide

Overview

The VIP Customer Relationship Manager will build strong relationships with high-value customers, ensuring their needs are met and enhancing their overall experience with the brand.

In Short

  • Build strong relationships with high-value customers.
  • Serve as the primary point of contact for VIP customers.
  • Implement data-driven strategies to enhance VIP experiences.
  • Address and resolve customer issues promptly.
  • Use analytics tools to monitor VIP activity.
  • Work with various departments to align strategies.
  • Ensure compliance with gaming regulations.
  • Monitor KPIs to maintain performance standards.

Requirements

  • Proven experience in Account Management or Customer Relationship roles.
  • Strong understanding of the iGaming and Sports betting market.
  • Understanding of iGaming Industry KPI metrics.
  • Proficiency in CRM and communication software.
  • Analytical mindset with data interpretation skills.
  • Ability to work flexible hours and travel if required.

Benefits

  • Collaborative team environment.
  • Opportunities for personal and professional growth.
  • Supportive company culture focused on results.
  • Flexibility in work hours.
  • Engagement with high-value customers.
GROWE logo

GROWE

Growe is a forward-thinking company that prioritizes collaboration and innovation in the field of security. With a focus on creating automated security controls and integrating them into development processes, Growe is dedicated to enhancing the security posture of its products and services. The company values teamwork, results-driven strategies, and adaptability, fostering an environment where employees can thrive and contribute to the organization's success. Growe is committed to continuous improvement and sees challenges as opportunities for growth.

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