Technical Customer Care Specialist I - Remote

Overview

The Technical Customer Care Specialist I is responsible for providing routine customer support and technical assistance for Dealertrack products, working remotely with flexible hours.

In Short

• Fully remote position
• Handles customer inquiries and technical support
• Maintains expert knowledge of Dealertrack products
• Logs customer information in the CRM system
• Adheres to corporate objectives for ticket processing
• Works flexible hours Monday to Saturday
• Requires strong follow-up and multi-tasking skills
• Customer-oriented background needed
• Excellent communication skills required
• Attention to detail is essential

Requirements

• High School Diploma/GED
• Less than 2 years of experience
• Ability to work independently and in a team
• Experience with business support applications (MS Office)
• Ability to type 40+ WPM
• Preferred: Associate's degree or Technical Certification
• Technical background preferred
• Flexible to work any shift during business hours
• Requires attention to detail
• Must clear a pre-employment drug test

Benefits

• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the year
• Additional paid time off for various reasons
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Flexible vacation/wellness days
• Equal Employment Opportunity employer
• Support for employee career aspirations
• Collaborative work environment
• Opportunities for personal and professional growth