Customer Care Specialist II - Remote

Overview

The Customer Care Specialist II position involves managing a high volume of customer inquiries through various communication channels while maintaining quality service and support.

In Short

• Manage inbound calls, emails, and SMS from clients.
• Identify client needs and provide solutions.
• Meet quality guidelines and performance criteria.
• Communicate effectively about customer-facing tools.
• Work across the organization to resolve client requests.
• Become proficient in various platforms and tools.
• Adapt to a fast-paced, dynamic environment.
• Work a flexible schedule including evenings and weekends.
• Maintain strong relationships with clients and team members.
• Clear a pre-employment drug test as required.

Requirements

• High School Diploma / GED required.
• 2 years of customer service or contact center experience.
• Preferred experience in the automotive industry or logistics.
• Proficiency with Microsoft Office products.
• Ability to handle multiple projects/tasks simultaneously.
• Strong oral and written communication skills.
• Attention to detail and follow-through.
• Ability to adapt to changing environments.
• Service-oriented and customer-focused mindset.
• Ability to work in a remote setting with a stable internet connection.

Benefits

• 16 hours of paid time off every month.
• 7 paid holidays each year.
• Additional paid time off for various reasons (bereavement, jury duty, etc.).
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Flexible vacation/wellness days.
• Support for career growth and aspirations.
• Collaborative and creative work environment.
• Equal Employment Opportunity employer.
• Reasonable accommodations for applicants with disabilities.