Senior Software Engineer, Backend (AI Agent) - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

In Short

• Design, develop, and maintain scalable backend architectures for AI Agent solutions.
• Collaborate with cross-functional teams for seamless integration of AI Agents.
• Enhance system scalability and reliability in production environments.
• Optimize server response times and process large volumes of data.
• Implement security measures and performance improvements in backend systems.

Requirements

• Bachelor’s degree in Computer Science or related field.
• 5+ years of experience in backend system architecture or cloud services.
• Proficient in designing and maintaining APIs with gRPC and REST.
• Experience with Virtual Agent or AI Agent systems.
• High-performance database schema design and query optimization experience.
• Experience in containerized application deployment using Kubernetes and Docker.
• Familiarity with cloud environments like AWS, Azure, or Google Cloud.

Benefits

• Variety of medical, dental, and vision plans.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work from home office stipend.
• Lunch reimbursement for in-office employees.
• PTO: 3 weeks in Canada.