Director, Enterprise Solutions Engineering - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

In Short

• Lead a team of high-performing pre-sales Solutions Engineers supporting complex sales cycles.
• Partner closely with Enterprise sales leadership to align SE coverage with pipeline priorities.
• Coach your team through technical discovery and solution design.
• Ensure executional excellence across demos, POCs, and technical validation.
• Support key strategic deals directly with hands-on technical leadership.
• Collaborate cross-functionally with Product, Engineering, and Enablement.
• Conduct weekly 1:1s and team meetings to coach SEs on deal strategy.
• Run weekly SE pipeline reviews to ensure technical qualification.
• Develop and deliver high-impact demos and presentations.
• Establish and scale technical best practices across the SE team.

Requirements

• 8+ years of experience in sales engineering or technical sales, with 2+ years in a leadership capacity.
• Deep expertise in Contact Center technologies, including Conversational AI.
• Understanding of AI Agent applications and hands-on experience integrating AI.
• Strong working knowledge of enterprise platforms including Salesforce and Amazon.
• Resourceful and strategic thinker with a collaborative mindset.
• Passionate about Sales Engineering career development.
• Experience in building mentoring frameworks for technical excellence.
• Promote core Operating Principles through mentorship and leadership.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible PTO.
• Paid parental leave for all new parents.
• Retirement savings plan.
• Remote work setup budget.
• Monthly wellness and communication stipend.
• In-office meal program for onsite employees.