Customer Service Technical Consultant for Laptop Products - Remote

Overview

The Customer Service Technical Consultant for Laptop Products will provide specialized support for customers who have purchased laptops from Coupang, ensuring a high-quality service experience.

In Short

• Develop and set SOPs for various laptop brands.
• Provide secondary technical support for laptop customers.
• Act as a real-time supporter for technical consultants.
• Communicate with manufacturers regarding quality and service guidelines.
• Manage CS metrics to meet KPI goals.

Requirements

• 3+ years of experience in face-to-face service engineering or management in laptop/PC service centers.
• 3+ years of experience in technical consulting for laptop/PC customer service.
• Strong understanding of electronic products and ability to quickly grasp new products.
• Proficient in using tools like Excel and Word.

Benefits

• Opportunity to work in a fast-growing e-commerce company.
• Work from home flexibility.
• Engage in continuous learning and development.
• Be part of a mission-driven team focused on customer satisfaction.