Catalog Audit Specialist - Remote

Overview

The Catalog Audit Specialist at Coupang is responsible for ensuring a seamless shopping experience by auditing catalogs and advertisements, identifying defects that could lead to poor customer experiences, and collaborating with relevant departments for resolution.

In Short

• Conduct catalog audits across Coupang's business.
• Identify defects that may negatively impact customer experience.
• Communicate with relevant departments to resolve issues.
• Analyze monitoring results to improve accuracy of the CX Audit team.
• Generate monitoring reports based on analysis.
• Work in a fast-paced startup culture.
• Engage in continuous service launches and business expansion.
• Full-time position based in Seoul with remote work options.
• Salary of 33 million KRW per year.
• Opportunity for personal and professional growth.

Requirements

• Associate degree or higher.
• Experience in QA from other companies (e.g., call centers).
• Strong communication skills for problem-solving.
• Interest in Coupang and shopping, with the ability to confidently explain favorite product categories.
• Proficient in office programs (Excel, PowerPoint).

Benefits

• Regular employment with a 12-week probation period.
• Work-life balance with a 5-day work week (Monday to Friday).
• Opportunity to work in a dynamic and innovative environment.
• Engagement in a mission-driven company focused on customer satisfaction.
• Potential for career advancement and skill development.