After-Sales Service Project Manager - Remote

Overview

The After-Sales Service Center at Coupang operates a differentiated customer service center to provide after-sales service for electronic products purchased from Coupang, embodying Coupang's unique service philosophy.

In Short

• Lead projects for expanding after-sales service business for electronics and laptops.
• Manage communication and troubleshooting with relevant business models and brands.
• Build and manage revenue models for sustainable growth.
• Prepare and optimize internal and external reporting materials using databases.
• Establish a portal for self-repair centers for spare parts business.
• Manage team performance in the CS Handyman Planning team.

Requirements

• Bachelor's degree or higher.
• 8+ years of experience in electronics or laptop manufacturing and distribution (including 4+ years in customer service center or after-sales operations).
• Ability to communicate effectively with professional partners and various departments.
• Experience in business planning, KPI setting, leading initiatives, and ROI analysis.
• Proactive participation in improving customer experience.

Benefits

• Opportunity to work in a fast-growing e-commerce company.
• Dynamic startup culture with opportunities for innovation.
• Work from home flexibility.