Program Director - Customer Business Executive - Remote

Overview

The Customer Business Executive plays a pivotal role in maintaining and nurturing significant client relationships and supporting partners' growth by working closely with them to ensure their success.

In Short

• Focus on account management rather than new business development.
• Act as an account executive and liaison for large, established accounts.
• Foster strong, long-term relationships with key accounts.
• Serve as the lead program manager for major accounts.
• Coordinate across various internal teams for successful service delivery.
• Prepare and present regular reports on account status.
• Act as an advocate for client needs within the organization.
• Address client concerns to ensure high satisfaction levels.
• Work in a hybrid role with an office located in Shoreditch.
• Join a fast-growing cybersecurity company with global operations.

Requirements

• Proven track record in managing large accounts.
• Deep understanding of the cybersecurity market.
• Strong analytical and problem-solving skills.
• Ability to manage multiple accounts under pressure.
• Excellent communication and negotiation skills.
• Bachelor’s degree in Business Administration or related field.
• Minimum of 10 years of experience in account management.
• Excellent project management abilities.
• Proficiency in CRM tools and data analysis software.

Benefits

• Unlimited holiday time.
• Regular team socials.
• Work with a world-class product.
• Collaborate with teammates globally.
• Additional benefits depending on location.