Customer Business Executive - Remote

Overview

The Customer Business Executive (CBE) at Cognite plays a crucial role in building relationships with customers, ensuring their success with Cognite's products, and driving customer retention and satisfaction.

In Short

• Develop trusted advisor relationships with key stakeholders.
• Own relationships with executive sponsors and decision-makers.
• Drive adoption and usage of Cognite products.
• Identify and execute new use cases and expansion opportunities.
• Collaborate with Account Executives and Delivery Managers.
• Manage pipeline and forecast on assigned territories.
• Communicate product roadmap to customers.
• Proactively monitor customer metrics to maintain customer health.
• Facilitate interaction between Cognite product programs and customers.
• Support high-severity requests or issue escalations.

Requirements

• Bachelor’s degree or relevant work experience.
• 5-10 years of experience in customer engagement roles.
• Understanding of customer success methodologies.
• Commercial experience in renewals and upselling.
• Strong writing, presentation, and communication skills.
• Knowledge of the heavy asset industry.

Benefits

• Collaborative and supportive work environment.
• Opportunity to work with industry experts.
• Impactful role in a growing company.
• Engagement in innovative product development.
• Possibility to contribute to customer success stories.