Global Director, Customer & Partner Education - Remote

Overview

The Global Director, Customer & Partner Education will lead the ControlUp Academy, focusing on building and executing education programs that drive success for both customers and partners, aligning with the company's growth and revenue objectives.

In Short

• Lead the Customer & Partner Education team.
• Develop education programs for customers and partners.
• Align education strategies with company revenue goals.
• Design training programs for partners to sell and implement SaaS solutions.
• Build customer training initiatives to foster product adoption.
• Collaborate with cross-functional teams to meet business objectives.
• Continuously improve education programs based on feedback.
• Create scalable education programs using modern delivery formats.
• Oversee Learning Management System (LMS) selection and maintenance.
• Explore AI technologies to enhance training effectiveness.

Requirements

• 7+ years in instructional development or design.
• 5+ years in a leadership role.
• Experience leading education programs in a SaaS environment.
• Strong stakeholder engagement skills.
• Ability to develop strategic initiatives and execute tactically.
• Expertise in cross-functional collaboration.
• Experience in developing blended learning solutions.
• Exceptional communication skills.
• A Master's degree in relevant fields is a plus.

Benefits

• Opportunity to shape education strategies.
• Work in a dynamic and innovative environment.
• Collaborate with cross-functional teams.
• Impact customer and partner success.
• Access to the latest education technologies.