Director, Customer Education & Support - Remote

Overview

The Director of Customer Education and Support will lead the strategic vision, execution, and continuous improvement of professional learning and customer support functions at NoRedInk, ensuring customers maximize the value of the platform.

In Short

• Lead and develop a team focused on customer education and support.
• Implement a comprehensive customer education strategy.
• Oversee the creation of scalable training programs.
• Collaborate with cross-functional teams to enhance customer engagement.

Requirements

• 7+ years in customer education or related field.
• Experience in K12 education and managing remote teams.
• Proven track record in designing customer education programs.
• Strong analytical and problem-solving skills.
• Proficiency in LMS and customer support tools.

Benefits

• Competitive salary and equity package.
• Excellent health, vision, and dental benefits.
• 100% remote work environment.
• Flexible PTO and paid parental leave.
• LinkedIn Learning subscription.