Customer Support Director - Remote

Overview

MEDvidi is revolutionizing mental health care by making it more accessible and affordable across the United States. We connect patients with qualified healthcare providers using innovative telehealth technology.

In Short

• Lead customer support operations for a mental health care company.
• 7+ years in a Director of Customer Service role or equivalent.
• 5+ years of experience in a direct patient care setting.
• Manage remote and multicultural teams.
• Enhance customer satisfaction and resolve escalations.
• Implement AI tools and improve support processes.
• Collaborate with cross-functional teams.
• Ensure compliance with healthcare regulations.
• Use analytics to monitor trends and guide decisions.
• Foster a customer-centric culture across the organization.

Requirements

• Strong leadership, management, organization, and decision-making skills.
• Communication and conflict resolution expertise.
• Proficiency in working tools like Google Suite, Slack, and Notion.
• Experience with professional tools like Intercom, Tableau, Lookerstudi.

Benefits

• Healthcare insurance
• Dental insurance
• Vision
• 401 (k)
• PTO (15 days)
• Medical leave (15 days)
• 3 wellness days