Director of Customer Education - Remote

Overview

We are seeking a strategic and results-driven Director of Customer Education to lead the development and execution of scalable education programs for our customers.

In Short

• Oversee the strategy and improvement of the Customer Help Center.
• Develop onboarding initiatives including guides and webinars.
• Drive initiatives that enhance customer education at scale.
• Lead the development of educational video content and guides.
• Identify opportunities to leverage AI for customer education.
• Collaborate closely with Customer Marketing and Product Management.
• Provide updates and recommendations to senior leadership.
• Manage customer education platforms and tools.

Requirements

• Proven experience with Small and Medium Businesses (SMB).
• Minimum 7 years leading customer education in a SaaS environment.
• Strong background in scalable customer education strategies.
• Expertise in leveraging AI and automation tools.
• Excellent communication and presentation skills.
• Data-driven mindset focused on optimizing education initiatives.
• Experience with customer education platforms and LMS tools.
• Bachelor's degree in Business or Education (MBA preferred).

Benefits

• Medical, dental, vision, life & disability insurance.
• 401(k) plan with company match.
• Flexible Time Off (FTO) and paid holidays.
• Mental health resources.
• Tuition reimbursement.
• Employee Resource Groups (ERGs).