Director of Customer Acquisition - Remote

Overview

Join a pioneering health technology company dedicated to transforming how people manage their well-being through AI-driven solutions. With a mission to make healthcare more accessible, proactive, and personalized, they leverage cutting-edge technology to empower individuals with real-time health insights and support. Their innovative platform is designed to enhance user engagement and improve health outcomes at scale.

In Short

• Develop and execute high-converting call center strategies to maximize patient enrollment.
• Establish and track key performance indicators (KPIs) such as conversion rates, contact rates, and talk time.
• Work cross-functionally with Marketing, Product, and Clinic Operations.
• Recruit, train, and manage a high-performance team of inside sales callers.
• Oversee outsourced call teams and remote in-house callers.
• Design and implement scalable Standard Operating Procedures (SOPs).
• Conduct A/B testing and iterative improvements on call scripts.
• Track real-time performance metrics and leverage dashboards.
• Ensure full HIPAA compliance and adherence to healthcare communication regulations.
• Maintain a patient-first approach in all interactions.

Requirements

• 7+ years of experience leading call center operations or inside sales teams.
• Experience building and scaling high-performance remote and in-house sales teams.
• Deep knowledge of call center KPIs and performance optimization techniques.
• Strong background in CRM, dialer systems, and AI-driven call solutions.
• Ability to interpret data and use insights to refine scripts and strategy.
• Experience managing outsourced vendors and ensuring quality standards.
• A highly analytical, process-driven leader with exceptional team-building skills.
• Outstanding communication and presentation skills.
• No specific degree is required; proven success is prioritized.

Benefits

• Location: Los Angeles, CA.
• Salary: $150k-$170k.
• This is a full-time, long-term position.
• The position is immediately available.
• Hybrid work model.
• Monday through Friday schedule.
• Outstanding benefits offered.