Customer Success Manager, DACH - Remote

Overview

The Customer Success Manager will manage post-sale relationships with top-tier accounts, ensuring customer success and improved ROI with ControlUp's product suite.

In Short

• Manage the full lifecycle of enterprise customer portfolios.
• Identify expansion opportunities based on customer use cases.
• Build relationships with senior IT professionals.
• Guide customers on optimizing their experience with ControlUp.
• Collaborate with sales, marketing, and product teams.
• Act as a customer advocate within the company.
• Understand customer processes to unlock product value.
• Some travel required (up to 25%).
• Strong preference for candidates in the EU or Israel.

Requirements

• Experience in EUC or similar software companies.
• Startup/SaaS experience.
• Proven experience in building customer relationships.
• Strong communication skills.
• Positive, customer-centric attitude.
• Exceptional attention to detail and proactivity.
• Languages: German Native, English Fluent.

Benefits

• Opportunity to work with Fortune 50 companies.
• Access to various resources and subject matter experts.
• Engagement in a dynamic and innovative work environment.