Senior Customer Success Manager, DACH - Remote

Overview

As a Senior Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers.

In Short

• Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more
• Drive product adoption across a diverse portfolio of the company’s top enterprise clients
• Execute our client engagement strategy by delivering comprehensive Success Plans
• Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services
• Identify, assess, and escalate account risk factors and orchestrate remediation efforts
• Work closely across the Intelligence Services Department and other teams to construct and scale solutions across customer businesses
• Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions
• Regularly capture and internally share your customers’ experience with Recorded Future
• Be accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention

Requirements

• Bachelor’s degree and 5+ years of relevant Customer Success and SaaS work experience
• Fluency in German and English

Benefits

• Join a diverse team representing over 40 nationalities
• High standards, practicing inclusion, and acting ethically
• Opportunity to work with Fortune 100 companies
• Empower clients with intelligence to disrupt adversaries
• Commitment to maintaining an inclusive environment