Customer Success Manager DACH - Remote

Overview

As a key role on the Customer Team in the German market, you will play a crucial role in ensuring the region’s success through our clients’ success by managing the implementation team and supporting customers during the launch of their new collaborative learning software.

In Short

• Manage the implementation team for new software launches.
• Support clients in their digital training strategy.
• Coordinate resources to ensure contract renewals.
• Work closely with sales teams to meet client KPIs.
• Define learning transformation roadmaps with clients.
• Reduce churn by identifying at-risk customers.
• Develop relationships with clients' management teams.
• Participate in customer meetings and feedback sessions.
• Identify new project opportunities for account development.
• Document customer use-cases for future reference.

Requirements

• 3-4 years experience in a Customer Success position, ideally in the SaaS industry.
• Native German and fluent English proficiency.
• Ability to work in a results-oriented culture.
• Excellent interpersonal and communication skills.
• Strong interest in digital education and e-learning.
• Capability to prioritize and manage a large portfolio of clients.

Benefits

• Base salary, variable component, and equity.
• Work from home perks and medical insurance.
• Flexible hours and total work from home possible anywhere in Germany.
• Support for diversity, equity, and inclusion initiatives.
• Corporate social responsibility engagement.