Customer Success Manager - DACH - Remote

Overview

The Customer Success Manager at acto plays a crucial role in customer support for our AI-driven software solution, contributing significantly to the scaling of our rapidly growing startup.

In Short

• Be the primary contact for customers throughout their journey.
• Proactively analyze customer feedback and data for solutions.
• Guide new customers through the onboarding process.
• Build and maintain long-term customer relationships.
• Support the creation of performance and usage reports.
• Act as a voice for customers within the company.

Requirements

• Motivated to contribute to the growth of the organization.
• Passion for creating real value for customers.
• Strong communication skills in German (C2) and comfortable in English.
• Willingness to learn and develop professionally.
• Experience in a SaaS environment is a plus.

Benefits

• Hybrid work model with two days in the Munich office.
• Permanent contract with 30 days of vacation.
• State-of-the-art hardware setup.
• Support for sports activities.
• Opportunities for rapid career advancement.