Director, Customer Cash Global Process Owner - Remote

Overview

The Director, Customer Cash Global Process Owner plays an integral role in streamlining and enhancing the efficiency of business operations at Solventum, a company focused on innovative healthcare solutions.

In Short

• Design, maintain, and govern the Customer to Cash process taxonomy and roadmap.
• Develop and enforce standardized policies and procedures across regions.
• Collaborate with ERP Ops and IT teams for process optimization.
• Establish and monitor performance metrics (KPIs) and SLAs.
• Partner with stakeholders to ensure cohesive service delivery.
• Lead change initiatives including ERP implementation.
• Ensure compliance with tax, legal, and regulatory requirements.
• Drive continuous improvement strategies.
• Support change management initiatives with enabling technologies.
• Work in a remote capacity with potential travel up to 10%.

Requirements

• Bachelor’s Degree or higher AND ten years of job-related experience.
• Expertise in Customer to Cash processes.
• Experience in leading change initiatives within a global organization.
• Strong leadership and communication skills.
• Knowledge of compliance and risk management in finance operations.
• Proven ability to design global processes.
• Experience in a GBS or shared services environment.
• Willingness to travel domestically/internationally.

Benefits

• Competitive pay and benefits.
• Medical, Dental & Vision coverage.
• Health Savings Accounts and Flexible Spending Accounts.
• Disability Benefits and Life Insurance.
• Retirement Benefits.
• Paid Absences.
• Support for physical and financial well-being.