L1 Support Engineer - Remote

Overview

As a Support Engineer in our Health Information Systems division, you will provide technical support for HIS products, collaborating with customers and ensuring successful usage of our solutions.

In Short

• Provide technical support for all HIS products.
• Collaborate with customers to understand their needs.
• Communicate issues and outages to customers.
• Engage with third-party vendors for product integration.
• Support the business unit's goals and objectives.
• Participate in functional, regression, and user acceptance testing.
• Support day-to-day operations across the HIS division.
• Maintain effective customer relations in a fast-paced environment.
• Work independently and as part of a team.
• Be highly motivated and dedicated to organizational goals.

Requirements

• Bachelor’s Degree or higher.
• At least two years of technical support experience.
• Understanding of technical systems operations.
• Knowledge of Software Development Lifecycle processes.
• Professional verbal and written communication skills in English.
• Excellent analytical and organizational skills.
• Team player and innovative problem solver.
• Ability to work independently.
• Master's degree in a related field is a plus.
• Industry knowledge of health care and health information systems.

Benefits

• Programs to support physical and financial well-being.
• Competitive pay and benefits.
• Diversity and inclusion initiatives.
• Equal opportunity employer.
• Professional development opportunities.