Sr. Knowledge-Based Content Manager - Remote

Overview

The Knowledge-Based Content Manager is responsible for ensuring the accuracy and completeness of all articles in the KB solution, while collaborating with various managers to keep training materials updated and relevant.

In Short

• Manage and update knowledge-based content for the mortgage industry.
• Collaborate with Quality and Training Managers.
• Participate in calibration sessions and analyze escalations.
• Strong knowledge of FHA home mortgage programs required.
• Effective communication and organizational skills are essential.
• Ability to work under pressure and meet deadlines.
• Experience in quality assurance or control in a call center environment.
• Management experience in the mortgage industry is preferred.
• Detail-oriented with strong analytical skills.
• Support professional growth and collaboration within the team.

Requirements

• Five years of experience with Single Family FHA origination policies.
• Five years of quality assurance or control experience.
• Three to five years of experience in the residential mortgage finance industry.
• Three to five years of management experience in a relevant field.
• Strong written and verbal communication skills.
• Excellent computer and organizational skills.
• Ability to adapt to changes in systems and processes.
• Experience in providing and receiving constructive feedback.
• Ability to develop concise knowledge-based articles.
• Experience managing support staff.

Benefits

• Health, Dental, and Vision insurance.
• Life Insurance.
• 401k plan.
• Flexible Spending Account options.
• Paid Time Off and observance of holidays.