Knowledge-Based Content Manager - Remote

Overview

The Knowledge-Based Content Manager is responsible for ensuring the accuracy and completeness of all articles in the Knowledge Management solution, while collaborating with various managers to keep training materials updated and relevant.

In Short

• Manage and update knowledge-based articles.
• Collaborate with Quality and Training Manager.
• Analyze escalations for knowledge article improvements.
• Strong knowledge of FHA home mortgage programs required.
• Effective communication and organization skills needed.
• Experience in quality assurance or control in a call center.
• Ability to work under pressure and meet deadlines.
• Detail-oriented with strong feedback skills.
• Management experience in a relevant field is essential.
• Support professional growth and collaboration.

Requirements

• Five years of experience with Single Family FHA origination policies.
• Five years of quality assurance or control experience.
• Three to five years in the residential mortgage finance industry.
• Three to five years of management experience in a call center.
• Excellent written and verbal communication skills.
• Strong computer and organizational skills.
• Ability to adapt to changes in systems and processes.
• Experience in providing constructive feedback.
• Ability to analyze and develop training materials.
• Teamwork and flexibility are crucial.

Benefits

• Health, Dental, and Vision insurance.
• Life Insurance.
• 401k plan.
• Flexible Spending Account options.
• Paid Time Off and observance of holidays.