Technical Support Engineer - Remote

Overview

Cloudflare is seeking a Technical Support Engineer to join our team, where you will work with customers on a variety of technical support issues and gain a deeper understanding of internet technologies.

In Short

• Join the Customer Support Team at Cloudflare.
• Assist customers with technical inquiries via various channels.
• Work with the Technical Operations team on support issues.
• Learn about Cloudflare’s technology and internet technologies.
• Communicate effectively with diverse audiences.
• Ability to work occasional weekends and holidays.
• Business level proficiency in Japanese and English.
• Comfortable with command line tools.
• Experience with scripting languages is a plus.
• Familiarity with web servers like Apache and Nginx is beneficial.

Requirements

• Strong problem-solving skills.
• Motivated self-starter.
• Ability to learn new technologies quickly.
• Excellent communication skills.
• Experience in customer support or web development is a plus.

Benefits

• Diverse and inclusive work environment.
• Opportunities for personal and professional growth.
• Work with a highly ambitious technology company.
• Engage in meaningful projects that protect the free Internet.