Technical Support Engineer - Remote

Overview

Cloudflare is seeking a Technical Support Engineer to assist customers with technical inquiries and support issues, while gaining a deeper understanding of internet technologies.

In Short

• Join the Customer Support Team at Cloudflare.
• Assist customers with technical support issues.
• Work with the Technical Operations team.
• Learn about Cloudflare’s technology.
• Communicate effectively with customers.
• Problem-solve complex technical issues.
• Work occasional weekends and holidays.
• Expand your skill set in a supportive environment.
• Engage with a diverse and inclusive team.
• Help build a better Internet.

Requirements

• Ability to work flexible hours.
• Strong written communication skills.
• Self-motivated and eager to learn.
• Initiative in learning new technologies.
• Experience with troubleshooting technical problems.
• Inquisitive nature and good communication skills.
• Familiarity with command line tools.
• Understanding of how the Internet works.
• Experience with scripting languages is a plus.
• Experience in customer support or web development is a plus.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity for personal and professional growth.
• Be part of a mission-driven company.
• Engage with innovative technology.
• Contribute to building a better Internet.