Technical Account Manager - Zero Trust - Remote

Overview

The Technical Account Manager (TAM) will own the post-contract end-to-end support experience for Cloudflare’s most strategic customers, focusing on Zero Trust products.

In Short

• Serve as primary technical support contact for top-tier Enterprise customers.
• Document and maintain technical profiles for customers.
• Collaborate with cross-functional teams to ensure high customer satisfaction.
• Provide proactive recommendations to support customer needs.
• Manage and monitor support interactions and escalations.
• Conduct Quarterly Support Reviews with customers.
• Ability to travel up to 25% of the time.
• Work one weekend every quarter.
• Engage with account teams during strategic deal closures.
• Ensure timely resolution of support tickets.

Requirements

• Minimum 8 years of experience in technical account management or support.
• Experience with SASE or Zero Trust solutions.
• Knowledge of Cloudflare Zero Trust Network Access solutions.
• Understanding of customer network and application architectures.
• Basic technical troubleshooting skills.
• Strong customer service and leadership skills.
• Ability to collaborate across organizations.
• Passionate about helping customers and building relationships.

Benefits

• Opportunity to work with a diverse and inclusive team.
• Support for ongoing self-education and skill development.
• Work in a mission-driven company focused on building a better Internet.
• Access to a global network and innovative technology.